Privacy Policy

This Privacy Policy outlines how Gráinne O'Regan Coaching & Consultancy Services ("we", "our", or "us") collects, uses, maintains, and protects the personal data of individuals who engage with our services, including coaching programs, online workshops, and digital resources ("Clients" or "you").

1. Information We Collect

We may collect personal information in the following ways:
- When you book a call, purchase a product, or join a program
- When you subscribe to our email list, fill out a form, or respond to a survey
- Through communication channels such as email, Zoom, Voxer, or social media

This may include:
- Full name and contact details (email, phone number)
- Billing and payment information
- Business or professional information
- Any other details you voluntarily provide during the delivery of services

2. How We Use Your Information

We collect and process your information to:
- Deliver coaching and program services (via Zoom, Voxer, Facebook groups, etc.)
- Communicate important program or business updates
- Improve our services and customer experience
- Send marketing emails (you may opt out at any time)
- Maintain internal records and comply with legal obligations

3. Legal Basis for Processing (GDPR Compliance)

If you are located in the EU/UK, we process your personal data under the following lawful bases:
- Your consent
- The performance of a contract
- Compliance with legal obligations
- Our legitimate interest (e.g. improving services or sending relevant content)

4. How We Share Your Information

We do not sell or trade your personal information. We may share it only with:
- Trusted third-party service providers (e.g. payment processors, email service providers) who help us operate our business
- Legal authorities if required by law

These providers are required to keep your data secure and confidential.

5. Data Storage and Security

We implement appropriate security measures to protect your personal data from unauthorised access or disclosure. Data is stored on secure platforms such as Zoom, Voxer, ConvertKit, Stripe/PayPal, and Meta (for Facebook group participation).

6. Retention of Data

We retain your personal information only as long as necessary for the purposes set out in this policy, unless a longer retention period is required by law.

7. Your Rights

You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent at any time
- Lodge a complaint with a data protection authority (if applicable in your region)

To exercise your rights, contact us at: info@grainneoregancoaching.com

8. Third-Party Links

Our website, emails, or programs may include links to third-party websites or services. We are not responsible for their privacy practices, so we encourage you to review their policies separately.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on our website with the revised date. Your continued use of our services indicates your acceptance of the updated terms.

Effective Date: May 28, 2025

Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at: info@grainneoregancoaching.com